Support - Alarm Buddy

Contact Us

Email: hello.alarm.buddy@gmail.com

Response Time: We typically respond within 48-72 hours (business days)

Developer: Hemant

App: Alarm Buddy for iOS

When contacting us, please include:

Your device model (e.g., iPhone 14 Pro)
iOS version (e.g., iOS 17.2)
A detailed description of your issue or question
Screenshots if relevant

Frequently Asked Questions

Setting Up Alarms

Q: How do I create a new alarm?

A: Tap the "+ New Alarm" button on the main screen, set your desired time, choose your buddy character and game type, then tap "Save."

Q: How do I edit an existing alarm?

A: Tap on any alarm in your list to edit its settings, including time, sound, snooze duration, and repeat schedule.

Q: How do I delete an alarm?

A: Swipe left on any alarm and tap "Delete," or tap the alarm to open it and use the delete option located at the bottom of the page.

Alarm Functionality

Q: Why didn't my alarm go off?

A: Please check the following:

Ensure notifications are enabled for Alarm Buddy (Settings → Notifications → Alarm Buddy → Allow Notifications = ON)
Check that your device isn't in Do Not Disturb mode
Verify the alarm is toggled ON (green switch)
Make sure your device has sufficient battery
Confirm the alarm time is set correctly (AM/PM)
Check that your device volume is not muted

Q: Can I use custom alarm sounds?

A: Not right now. Each Buddy comes with its own fixed alarm sound, so when you pick a Buddy, you're picking the sound too. Custom sounds aren't supported—yet!

Q: How does the snooze feature work?

A: When your alarm goes off, first, you'll need to beat the mini-game. After that, you can choose to snooze the alarm. The snooze duration (default is 10 minutes) can be adjusted in your alarm settings.

Q: What are the different game types?

A: Alarm Buddy has two mini-games to help shake off the snooze:

1. Find Buddy
A grid of Buddies appears—only one is the right one. Tap around to find the match by trial and error. It's all about trusting your instincts!

2. Catch Buddy
A Buddy zips across the screen. Your goal? Stop it exactly on the target. It's a reflex test, so tap with perfect timing!

Each game helps wake up your brain in a different way. You can pick your challenge level when setting your alarm.

Settings & Preferences

Q: How do I change notification settings?

A: Go to your iPhone Settings → Notifications → Alarm Buddy to customize how alarm notifications appear.

Q: Can I set different sounds for different alarms?

A: Yep! Each alarm can have its own Buddy—and each Buddy comes with its own unique sound. Just pick a different Buddy for each alarm to mix things up!

Q: Can I set repeating alarms?

A: Yes! When creating or editing an alarm, select which days you want it to repeat (Monday, Tuesday, etc.).

Technical Issues

Q: The app crashes when I open it. What should I do?

A: Try these steps:

Force close the app and reopen it
Restart your device
Check for app updates in the App Store
If the issue persists, contact us at hello.alarm.buddy@gmail.com with details

Q: Alarms don't sound when my phone is on silent mode. Is this normal?

A: Yes, this is standard iOS behavior. To ensure your alarm sounds, make sure your ringer volume is turned up. Alarm Buddy respects your device's sound settings.

Q: Can I sync my alarms across multiple devices?

A: Currently, Alarm Buddy stores all data locally on your device. Cloud sync is not available at this time.

Troubleshooting Guide

Alarms Not Working

Check these settings:

1. Notification Permissions

Go to Settings → Notifications → Alarm Buddy
Ensure "Allow Notifications" is enabled
Check that alerts are set to show on Lock Screen

2. Do Not Disturb / Focus Modes

Swipe down from top-right to open Control Center
Ensure Focus mode is off, or configure it to allow Alarm Buddy notifications

3. Device Settings

Make sure your device volume is up (use volume buttons)
Check that your device is not on silent mode (flip the side switch)
Ensure Low Power Mode isn't interfering (Settings → Battery)

4. App Settings

Open Alarm Buddy and verify the alarm is enabled (green toggle)
Check that the time is correct (AM vs PM)
Verify the alarm hasn't been accidentally deleted

5. Keep App Updated

Check the App Store for updates
Install the latest version for bug fixes and improvements

App Performance Issues

If the app is slow or unresponsive:

Close and reopen the app
Restart your iPhone
Check available storage (Settings → General → iPhone Storage)
Delete and reinstall the app (note: this will delete your alarms)
Contact support if issues persist

Battery Concerns

Q: Does Alarm Buddy drain battery?

A: Alarm Buddy is designed to be battery-efficient. It uses iOS's native notification system, which doesn't require the app to run continuously. Normal battery impact is minimal.

Feature Requests

We love hearing your ideas! If you have suggestions for new features or improvements, please email us at hello.alarm.buddy@gmail.com with:

Feature description
Why you'd find it useful
Any specific details about how it should work

Popular feature requests are considered for future updates!

Privacy & Data

For information about how we handle your data, please see our Privacy Policy.

Quick summary:

All alarm data stays on your device
No account creation required
We use Firebase Analytics to improve the app
We don't sell your data

Report a Bug

Found a bug? Help us fix it! Email hello.alarm.buddy@gmail.com with:

Detailed description of the bug
Steps to reproduce the issue
Screenshots or screen recordings if possible
Device model and iOS version
When the bug first occurred

App Information

Current Version: [Check App Store for latest version]

Requirements: iOS 15.0 or later

Size: [Check App Store]

Category: Utilities

Developer: Hemant Kumar

Stay Updated

Keep Alarm Buddy updated to get the latest features, bug fixes, and improvements. Updates are free for all users.

To update:

Open the App Store
Tap your profile icon (top right)
Scroll to "Available Updates"
Find Alarm Buddy and tap "Update"

Or enable automatic updates: Settings → App Store → App Updates = ON

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